A multinational retailer, facing ESG reporting delays due to SAP rollout issues, engaged XPS to define KPIs and align data governance across nine countries, enabling timely, board-ready ESG reports and establishing a model now used across the wider business.

Woman Working Remotely Surrounded by Plants

Retail ESG Reporting Overhaul

<h3 data-start="0" data-end="398"><strong data-start="0" data-end="17">The Challenge</strong></h3>
<p data-start="0" data-end="398">A multinational retail organisation was under pressure from its board and investors to accelerate ESG reporting. Delays in a broader SAP S4/HANA rollout had left the company struggling to integrate regional sustainability data across nine countries. With ESG KPIs and governance structures underdeveloped, the CFO set a six-month deadline to deliver a cross-regional ESG report.</p>
<p data-start="0" data-end="398">&nbsp;</p>
<h3 data-start="400" data-end="716"><strong data-start="400" data-end="416">The Solution</strong></h3>
<p data-start="400" data-end="716">XPS deployed a team focused on ESG KPI definition, cross-border data governance, and reporting visualisation. Leveraging existing ERP and procurement expertise, the team led ESG alignment workshops, built a multiregional data governance model, and delivered a consolidated, board-ready ESG report.</p>
<p data-start="718" data-end="1002" data-is-last-node="" data-is-only-node="">&nbsp;</p>
<h3 data-start="718" data-end="1002"><strong data-start="718" data-end="733">The Outcome</strong></h3>
<p data-start="718" data-end="1002" data-is-last-node="" data-is-only-node="">The business established a CFO-led ESG reporting team and now produces quarterly and annual reports with integrated regional data. The governance framework was adopted for sustainability training and has since been extended to CRM and HR data governance initiatives.</p>